Privacy Policy

1. What we collect

When you use this site or our services, we collect information you give us directly: your name, email address, phone number, business details, and the selections you make in our pricing configurator when you choose to save or submit them. If you book a strategy session, our scheduling provider collects your booking details. If you become a client, we also handle the business materials you provide (brand assets, footage, content, and account access needed to deliver your services). Our AI phone and chat agents, when deployed for your business, collect the conversation data needed to answer, book, and follow up — such as caller name, contact details, and messages.

2. How we use it

We use your information to respond to inquiries, prepare quotes, deliver and improve our services, manage client accounts and billing, and send communications you have requested. If you save a pricing configuration with your email, we use it to send you that configuration and to follow up about our services. We do not sell your personal information.

3. Who we share it with

We share information only with the service providers needed to run our business: our website host (Netlify), our customer relationship platform (HighLevel / LeadConnector), our scheduling provider (SavvyCal), video platforms used to display our work (Vimeo), website analytics (Google Analytics 4), advertising measurement (Meta Pixel), the AI model provider behind our website chat (Anthropic), and — for clients — payment processing and the telephony and AI platforms that power deployed agents. Each provider receives only what it needs to perform its function. We may also disclose information where required by law.

Google Analytics 4 and the Meta Pixel use cookies and similar technologies to record how visitors use this site (pages viewed, buttons clicked, forms saved, and strategy calls booked) and to help us measure and show our advertising. They receive device and browser details and an identifier, not the contents of your forms. Meta Pixel and Microsoft Clarity load only if you accept them in Your Privacy Choices (link in the footer); we honour the Global Privacy Control signal. Google Analytics runs without advertising features unless you accept. You can also opt out of Google Analytics at tools.google.com/dlpage/gaoptout and manage ad personalization in your Meta account's ad settings.

We use Microsoft Clarity to understand how visitors use this site, for example where people click and scroll. Clarity records page interactions (clicks, scrolling and mouse movement) and shows them to us as session replays and heatmaps. Text typed into form fields is masked and is not captured. Clarity uses cookies and similar technologies and is operated by Microsoft; see the Microsoft Privacy Statement for how Microsoft handles data. Clarity honors the Global Privacy Control signal from your browser, and you can also block it with your browser's privacy settings or an extension.

4. Calls, chats, and recordings

AI phone and chat agents we deploy for client businesses may log or record conversations to provide the service (answering, booking, and follow-up) and to improve accuracy. Clients are responsible for providing any notice to their own customers that applicable law requires; we configure disclosures where the platform supports them.

The AI chat on this website is Mango Media's own front desk. When you send it a message, the conversation is processed by our AI model provider, Anthropic, to write each reply, and a copy is stored with our website host, Netlify, together with the page you were on, your approximate country, and a one-way scrambled form of your IP address (used only to stop abuse). We keep chat transcripts for 30 days and then delete them automatically. We read them to answer questions we missed and to improve the chat. Please don't share sensitive personal details in the chat; it does not need your name, email, or phone number to help you.

5. Retention and security

We keep personal information only as long as needed for the purposes above or as required by law, and we use reputable providers with industry-standard security to store and process it. No method of transmission or storage is perfectly secure, but we work to protect your information appropriately.

6. Your rights

You can ask us at any time to access, correct, or delete the personal information we hold about you, or to stop sending you marketing communications. California residents may exercise their rights under the CCPA — including the rights to know, delete, and opt out of sale (we do not sell personal information) — by contacting us. Email hello@mangomediacreative.com and we will respond promptly.

7. Children

Our services are for businesses and are not directed to children under 13, and we do not knowingly collect their information.

8. Changes

We may update this policy from time to time. Material changes will be posted on this page with a new "Last updated" date. Questions: hello@mangomediacreative.com.